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Refund Policy
For Paragliding and other pre-booked activities or experiences
Refunds are processed based on the following scenarios:
| Scenario to be Noted | Refund |
|---|---|
| Cancellations initiated by the customer more than 72 hours before the scheduled activity; cancellations due to unfavourable weather conditions; cancellations due to VIP/VVIP movement; or cancellations initiated by BookMyParagliding due to unforeseen circumstances | 100% refund of the booking amount |
| Cancellations initiated by the customer between 72 hours and 24 hours before the scheduled activity | 60% refund of the booking amount |
| Cancellations initiated by the customer less than 24 hours before the scheduled activity, or no-shows | No refund |
Cancellation Policy
To cancel your flight, you may initiate the cancellation through My Account on the website or by emailing your booking details to:
Reporting Time
Client must report 30 minutes prior to the pickup time selected at the time of booking. Failure to do so will be treated as a no-show, and no refund will be applicable.
Flight Change Policy
If you wish to change your flight date or time slot, please write to hello@bookmyparagliding.com at least 72 hours prior to the scheduled flight. Requests received after this period will not be entertained.
- A booking may be rescheduled/changed only once.
- In case of unforeseen circumstances such as weather conditions, VVIP movement in Bir Billing, or special events, rescheduling etc will be done as per customer preference, subject to pilot availability.
Refund Processing Time
Once a cancellation request is received, you will receive an email confirmation. Approval or rejection of the refund request will be communicated within 3 days, and approved refunds will be processed within 7 working days.
Non-Refundable Products
Certain products are non-refundable, including but not limited to:
- Consumable items (such as food and beverages)
- Gift cards or vouchers
- Personalized or custom-made products
- Digital or downloadable items
- Insurance purchased separately or as part of another service (including paragliding, trekking, or similar activities)
- Merchandise, unless it is received in a damaged or defective condition
Late or Missing Refunds
If you have not received your refund within 7 days of submitting your request:
- Please check your bank account again.
- Contact your credit card company, as processing times may vary.
- Contact your bank, as there may be additional processing delays.
If you have completed all of the above and still have not received your refund, please contact us at: